The cutthroat competition among Amazon marketplace sellers has become even more intense lately. In the previous days of e-commerce, when it was possible to sell a textbook on Amazon and retail arbitrage was all the rage, competitor issues were not such a massive problem.
Naturally, the current state of Amazon is quite different. Sellers competing to win the buy box will go to any length to preserve their rankings – even if it means making false claims with a “test buy” of their competitor’s product. Often, this practice is carried out from multiple buyer accounts, so the competitor believes their unjust actions are safely hidden, giving the facade of just another order. Our investigation team has developed, refined and perfected an in-depth buyer identification process to assist sellers who need to show proof that an influx of negative feedback, 1-star reviews, etc., are in fact coming from a competitor.
Fraudulent Buyers and Unfair Competition
In order to file a claim, sellers must show proof that the buyer account is connected to the seller account of the competitor. Our Amazon consulting experts are highly and uniquely skilled in the various ways to connect a specific order ID, review, or buyer profile to the seller account of a targeted competitor.
Our Amazon consultants are uniquely skilled in the many ways to connect a specific order ID, negative review, or buyer account profile to the identity of a targeted competitor. On Amazon, sellers are able to file a claim successfully against a competitor by showing foolproof evidence that the corresponding buyer accounts used for any problem orders are in fact linked to a competitor.
This type of appeal letter is best prepared by our professional consultants or by one of our esteemed Amazon lawyers. Read more about our professional services below.
False Claims Defense
False Claims Investigation. If you are a seller with known, notable competitors on the marketplace, it’s almost inevitable that you’ll face this problem at some point. Unfair competition occurs especially in highly competitive product categories. These include apparel, electronics, nutritional supplements, beauty and many more. If harmful purchases and poor reviews happen regularly, there’s a good chance that a seller may have a general idea of which competitor is causing this harm.
This is where our Amazon buyer investigation team steps in.
The Situation: You are a seller with an abusive competitor who is causing direct harm to your seller account with poor reviews from more than one buyer account, negative feedback, and other harmful unfair competition.
The Solution: Our Amazon seller services include buyer investigation, which is comprised of pioneering techniques that pinpoint each link from these false complaints and the associated buyer profile right back to your competitor’s seller account. Our services in this area are guaranteed. We’ll provide you with flawless proof to show Amazon, file a claim against the competitor, and have any abusive seller removed from the platform.